Decisions on Consumer Protection

Decision Specifying Conditions and Manner of Dealing With Bank Customer Complaints    

Decision on the Uniform Manner of Calculating and Disclosing the Effective Interest Rate on Loans and Deposits

Decision on the General Terms of Business Applied by Banks in Relations with Natural Person Clients

Guidelines for implementation of the decision on the general terms of business applied by banks in relations with natural person clients

Decision on the Requirements for and Manner of Performing Exchange Transactions

Guidelines for the Implementation of the Decision on the Requirements for and Manner of Performing Exchange Transactions

Decision on Minimum Conditions for the Conclusion of the Financial Lease Contract and the Manner of Disclosing the Leasing Fee and Other Costs Arising From the Conclusion of Such Contract

• Guidelines for the Application of the Decision on Minimum Conditions for the Conclusion of the Financial Lease Contract and the Manner of Disclosing the Leasing Fee and Other Costs Arising from the Conclusion of that Contract
• Form 1

Decision on the Protection of Rights and Interests of Policyholders, Insureds and Third Damaged Parties in Mediation Aimed at Peaceful Settlement of Insurance Disputes

Decision on the Advertising of Voluntary Pension Funds and Standardized Advertisement Text

Decision on Detailed Content and Standardized Format of the Contract of Membership in Voluntary Pension Fund

Decision on Detailed Content and Standardized Format of the Prospectus of a Voluntary Pension Fund

Decision on Opening, Maintaining and Transfer of Individual Accounts of Voluntary Pension Fund Members