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Regulations

Decisions on Consumer Protection

Decision on Handling Complaints of Financial Service Consumers
RS Official Gazette, No. 1/2019

Decision Specifying the Manner of Handling Financial Services Consumer Complaints by Financial Services Providers and the National Bank of Serbia 
RS Official Gazette, No. 25/2015

Decision on Terms and Method of Calculating the Effective Interest Rate and on the Layout and Content of Forms Handed out to Consumers 
RS Official Gazette, No. 65/2011 and 62/2018

Decision on Handling Complaints of Legal Entities
RS Official Gazette, No. 1/2019

Decision Specifying the Manner of Handling Legal Entity Complaints by Banks and the National Bank of Serbia
RS Official Gazette, No. 51/2015

Decision on the Manner of Protecting the Rights and Interests of Consumers of Services Provided by Voluntary Pension Fund Management Companies
RS Official Gazette, No. 55/2015

Decision on the Manner of Protecting the Rights and Interests of Insurance Service Consumers
RS Official Gazette, No. 55/2015

Decision on Measures for Preserving Stability of the Financial System in the Context of Foreign Currency-Indexed Loans
RS Official Gazette, No. 21/2015 and 51/2015