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Consumer Protection

Consumer Protection

Financial services play a significant role not only in our economy, but also in the lives of all citizens of the Republic of Serbia. It is therefore of utmost importance to have a well-regulated and stable financial system.

Given the above, by setting up a special organisational unit – Department for Financial Consumer Protection and Education, the NBS initiated the establishment of the institute of financial services consumer protection, reflecting its commitment to provide support to citizens in the exercise of their rights and interests, as well as assistance in understanding and using services of financial institutions.

Department for Financial Consumer Protection and Education also includes the NBS Call Centre where citizens may get information about advantages and risks to be taken into account when deciding which financial products and services to use.

If you believe that a bank, leasing company, insurance company, voluntary pension fund management company, payment institution or electronic money institution does not adhere to provisions of concluded agreements, good business practices or general terms of business, you can find information on how to protect your rights and interests on this page.

 


Report on Consumer Complaints – January–September 2018
2018-11-19 12:23:00.0 Report on Consumer Complaints – January–September 2018
Report on Consumer Complaints – January–June 2018
2018-08-14 16:45:06.0 Report on Consumer Complaints – January–June 2018
Report on Consumer Complaints – January-March 2018
2018-06-25 12:14:48.0 Report on Consumer Complaints – January-March 2018
Banks’ Effective Interest Rates for Selected Products, Presented Using a Representative Example
2018-06-20 13:35:44.0 With a view to informing citizens on the annual effective interest rate...
 
Report on Consumer Complaints - October – December 2017
2018-03-14 09:58:53.0 Report on Consumer Complaints - October – December 2017
Related Topics...
Banks’ Effective Interest Rates for Selected Products, Presented Using a Representative Example
Regulations
NBS Financial Education Website "Tvoj novac" (in Serbian only)
Measures for Preserving Stability of the Financial System in the Context of Foreign Currency-Indexed Loans
NBS Financial Education Strategy for the Period 2016–2020
Prospectuses