Consumer Protection

Financial services play a significant role not only in our economy, but also in the lives of each and every citizen of the Republic of Serbia. Therefore, it is of utmost importance to have a well-regulated and stable financial sector.

Through the exercise of its functions, and above all supervision function, the National Bank of Serbia gave a notable contribution to banking sector reform launched in early 2000 and to insurance sector reform from mid-2004. By establishing and maintaining security and stability of all financial sector segments, the NBS showed unequivocal determination to restore and preserve citizens’ confidence in financial institutions. The founding of a centre for financial services consumer protection is only one step further in National Bank’s relentless efforts to provide adequate support and protection to citizens in the performance of financial transactions. 

The National Bank of Serbia embarked upon establishing a function of protecting consumers in all financial sector segments under its supervision. With a view to ensuring and developing a proactive and preventive rather than remedying approach, the central bank relies on the clearly positive practice of insurance sector supervision and the experiences of other countries. 

The setting up of a special organizational unit – Centre for Financial Consumer Protection and Education and Market Supervision, an institute of financial services consumer protection, reflects the National Bank of Serbia’s commitment to provide an even more active support to citizens in the exercise of their rights, as well as assistance in getting a thorough understanding of financial services and the implications of their use. 

The Centre for Financial Consumer Protection and Education also includes the NBS Call Center, where the citizens may get information about the advantages and risks that need to be taken into account when deciding on which financial products and services to use. The NBS Call Centre has been successfully providing answers to citizens’ questions pertaining to financial services for over a year now. 

If you think that a bank, leasing company, insurance company or voluntary pension fund management company does not adhere to the provisions of concluded contracts, good business practice or published general operating terms, this is where you can find information on how to protect your rights and interests.