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Consumer Protection

Consumer Protection

Financial services play a significant role not only in our economy, but also in the lives of all citizens of the Republic of Serbia. It is therefore of utmost importance to have a well-regulated and stable financial system.

Given the above, by setting up a special organisational unit – the Centre for Financial Consumer Protection and Education, the NBS initiated the establishment of the institute of financial services consumer protection, reflecting its commitment to provide support to citizens in the exercise of their rights and interests, as well as assistance in understanding and using services of financial institutions.

The Centre for Financial Consumer Protection and Education also includes the NBS Call Centre where citizens may get information about advantages and risks to be taken into account when deciding which financial products and services to use.

If you believe that a bank, leasing company, insurance company or voluntary pension fund management company or payment Institutions does not adhere to provisions of concluded agreements, good business practices or general terms of business, you can find information on how to protect your rights and interests on this page.

 


Report on the Operations of the Centre for Financial Consumer Protection and Education
2016-08-03 13:57:10.0 January – March 2016
Banks Must Handle Client Personal Data in Accordance with Serbian Law
2016-08-01 13:04:20.0 In response to media writings about improper handling of client personal data...
 
Report on the Operations of the Centre for Financial Consumer Protection and Education
2016-03-11 14:58:43.0 January – December 2015
Citizens’ Interests and Rights Will Remain Undiminished
2016-03-10 11:55:28.0 To clarify media reporting, the NBS reminds that its Executive Board adopted the Action Plan for...
 
Report on the Operations of the Centre for Financial Consumer Protection and Education
2015-12-17 17:05:50.0 January – September 2015
Related Topics...
Regulations
NBS Financial Education Website "Tvoj novac" (in Serbian only)
Measures for Preserving Stability of the Financial System in the Context of Foreign Currency-Indexed Loans
NBS Financial Education Strategy for the Period 2016–2020
Prospectuses