ћирилица | latinica info services | sitemap | contacts | help 
Regulations

Decisions on Consumer Protection

Complaints

Decision on Handling Complaints of Financial Service Consumers
RS Official Gazette, No. 1/2019 and 50/2019

Decision on Handling Complaints of Legal Entities
RS Official Gazette, No. 1/2019 and 50/2019

Decision on the Manner of Protecting the Rights and Interests of Consumers of Services Provided by Voluntary Pension Fund Management Companies
RS Official Gazette, No. 55/2015

Decision on the Manner of Protecting the Rights and Interests of Insurance Service Consumers
RS Official Gazette, No. 55/2015

Financial services advertising

Decision on Detailed Conditions of Financial Services Advertising
RS Official Gazette, No. 15/2019

Effective interest rate

Decision on Terms and Method of Calculating the Effective Interest Rate and on the Layout and Content of Forms Handed out to Consumers 
RS Official Gazette, No. 65/2011 and 62/2018

Foreign Currency-Indexed Loans

Decision on Measures for Preserving Stability of the Financial System in the Context of Foreign Currency-Indexed Loans
RS Official Gazette, No. 21/2015 and 51/2015

Electronic Submission of Data

Guidelines on Electronic Submission of Data on Consumer Complaints to the National Bank of Serbia