08.06.2026.

More than five million registered users of m- and e-banking

The first quarter of 2026 saw further growth in the number of digital banking users, reinforcing the positive trend of digitalisation in the financial sector. According to data provided by payment service providers, the number of registered users of m-banking services reached 5,337,237 at the end of the first quarter of 2026, representing an increase of 10.3% compared to the same period of 2025. At the same time, the number of registered users of e-banking services reached 5,061,586, marking a y-o-y increase of 5.7%.

With regard to the use of digital banking instruments, a total of 69.8 million payment transactions were executed through m- and e-banking in Serbia during the first quarter of 2026, which is 12.7% more than in the same period a year earlier. The most significant contribution to this growth came from m-banking, which recorded 28.1% more transactions than in the first quarter of 2025, increasing from 30.7 million to 39.4 million payments. At the same time, the use of e-banking declined, with the number of payment transactions decreasing by 2.5%, from 31.2 million to 30.4 million.

A graphical overview of data on the provision of payment services and the issuance of e-money for the first quarter of 2026 is available at: NBS | Statistics.

Payment System Department